1. Introduction
SkillChickPulse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered gaming skill analysis platform and services.
Our privacy-first approach ensures that all gameplay analysis is performed on your device, meaning your gaming data never leaves your computer unless you explicitly choose to share it. This policy applies to all users of our platform, including individual gamers and game studio partners.
By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
2. Information We Collect
2.1 On-Device Processing
Our core AI analysis operates entirely on your device. Gameplay footage, reaction time measurements, skill assessments, and performance analytics are processed locally and are not transmitted to our servers unless you explicitly choose to sync data across devices.
This on-device processing includes:
- Video analysis of gameplay footage
- Reaction time measurements and calculations
- Attention focus mapping and analysis
- Tactical pattern recognition
- Performance trend analysis
- Personalized training drill generation
2.2 Account Information
When you create an account with us, we collect:
- Email address (required for account creation and communication)
- Username or display name
- Password (encrypted and hashed using industry-standard methods)
- Profile preferences and settings
- Subscription and billing information (processed through secure third-party providers)
- Communication preferences
2.3 Usage Analytics
We collect anonymized usage statistics to improve our services:
- Feature usage patterns and frequency
- Performance metrics and system requirements
- Error reports and crash logs (without personal data)
- General improvement trends and user behavior patterns
- Platform and device information
- Session duration and frequency
2.4 Technical Information
We automatically collect certain technical information:
- Device type, operating system, and version
- Browser type and version
- IP address (anonymized for analytics)
- Hardware specifications relevant to performance
- Network connection information
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our gaming analysis services
- Personalizing your experience and training recommendations
- Improving our AI algorithms and platform features
- Communicating with you about updates, support, and service announcements
- Ensuring platform security and preventing fraud or abuse
- Processing payments and managing subscriptions
- Providing customer support and technical assistance
- Conducting research and development for new features
- Complying with legal obligations and protecting our rights
4. Data Storage and Security
4.1 Local Storage
All gameplay analysis data is stored locally on your device using encrypted storage mechanisms. We use industry-standard encryption protocols to protect this data, including AES-256 encryption for sensitive information.
4.2 Server Data
Account information and anonymized analytics are stored on secure servers located in the European Union, ensuring compliance with GDPR requirements. Our data centers feature:
- 24/7 physical security monitoring
- Redundant backup systems
- Regular security audits and penetration testing
- Compliance with ISO 27001 standards
4.3 Security Measures
We implement comprehensive security measures:
- End-to-end encryption for all data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Secure coding practices and regular code reviews
- Employee security training and background checks
- Incident response procedures and monitoring systems
5. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With your explicit written consent
- To comply with legal obligations, court orders, or government requests
- To protect our rights, property, or safety, or that of our users
- In connection with a business transfer, merger, or acquisition (with prior notice)
- With trusted service providers who assist in operating our platform (under strict confidentiality agreements)
- To prevent fraud, abuse, or violations of our terms of service
6. Your Rights and Choices
Under GDPR and other applicable privacy laws, you have the following rights:
- Right of Access: Request copies of your personal data
- Right of Rectification: Correct inaccurate or incomplete information
- Right of Erasure: Request deletion of your account and associated data
- Right of Portability: Export your data in a machine-readable format
- Right to Object: Opt-out of certain data processing activities
- Right to Restrict Processing: Limit how we process your data
- Right to Withdraw Consent: Revoke consent for data processing at any time
7. Cookies and Tracking Technologies
We use minimal cookies and tracking technologies for essential functionality. Our cookie usage includes:
- Essential cookies for platform functionality and security
- Performance cookies to monitor system performance (with consent)
- Preference cookies to remember your settings
See our Cookie Policy for detailed information about our cookie usage and your choices.
8. International Data Transfers
As a Belgium-based company, we primarily process data within the European Union. Any international transfers comply with GDPR adequacy decisions and appropriate safeguards, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent privacy protections
- Additional safeguards for transfers to countries without adequacy decisions
9. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
- Account data: Until account deletion or 3 years of inactivity
- Usage analytics: Anonymized and retained for up to 2 years
- Support communications: Retained for 1 year after resolution
- Legal compliance data: As required by applicable laws
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately, and we will take steps to remove the information and terminate the account.
Parents and guardians have the right to review, delete, or refuse further collection of their child's personal information.
11. Third-Party Services
Our platform may integrate with third-party services for specific functionality:
- Payment processors for subscription management
- Analytics services for performance monitoring
- Customer support platforms
These third parties have their own privacy policies, and we encourage you to review them.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes via:
- Email notification to your registered address
- Prominent notice on our platform
- In-app notifications for material changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Information
For privacy-related questions, requests, or concerns, please contact us:
We will respond to all privacy requests within 30 days, or sooner as required by applicable law.